DCANet provides technical support for the Penn DCANet Dialup Program. We will make every effort to make sure your problems are addressed to your satisfaction in a courteous, timely, and efficient manner by our technical support staff.  The first step is determining whom you need to contact. Problems installing or configuring the supported network software Problems connecting to DCANet's modem or ISDN pools Problems with your DCANet-hosted mailbox, DCANet dialup account, or DCANet modem/ISDN authentication password Connectivity problems (i.e. you are unable to access any sites at all on the Web when connected to a DCANet modem or ISDN pool) Questions or problems having to do with your Penn e-mail or Unix accounts Questions or problems having to do with PennNet services (i.e. connecting to the library or changing your PennNet Network password) Questions or problems having to do with FINMIS or Penn-hosted sites on the Web Before you contact DCANet technical support, please first review our list of frequently asked questions to see if your question is answered there.  Please note that technical support from DCANet is only available to subscribers of the Penn DCANet Dialup Program. Penn DCANet Dialup Program homepage